Privacy Policy
Version 1.1 (October 2024)
1. Introduction
Search and Rescue Services Limited ("we", "our", or "us") are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, safeguard, and provide access to your personal information in accordance with New Zealand’s Privacy Act 2020 and the Health Information Privacy Code 2020.
2. Personal information we collect
We may collect personal information about you when you:
- Use our aeromedical services
- Communicate with us through our website, email, or phone
- Participate in our surveys or feedback requests
The types of personal information we may collect include:
- Your name
- Contact details (address, phone number, email, NHI Number)
- Health information, injury or illness information, including medical history as necessary for the services we provide, details of treatment provided including medical imaging
- Emergency contact information
- Insurance information if required
3. Purpose of collection
We collect personal information for the following purposes:
- To provide aeromedical services and respond to your medical and transportation needs
- To assess and manage your health and safety during transport
- To comply with legal obligations and regulatory requirements
- To meet insurance requirements
4. How we use your information
Your personal information may be used in the following ways:
- To deliver the services you require
- To manage and support your care
- To communicate with you regarding your service
- To communicate service provision to Health New Zealand and Accident Compensation Corporation (ACC)
- To conduct research and analysis to improve our services, while ensuring it remains anonymous when used for these purposes
5. Disclosure of information
We may share your personal information with:
- Other healthcare professionals or agencies involved in your care
- Regulatory bodies as required by law
- Other parties as permitted or required by law, such as emergency services
6. Your rights
Under the Privacy Act 2020 and the Health Information Privacy Code 2020, you have the right to:
- Request access to your personal information
- Request correction of your personal information
- Withdraw consent to our use of your information, where applicable
To exercise these rights or for any inquiries regarding your personal information, please contact us using the details below.
7. Data security
We take reasonable steps to protect your personal information from loss, unauthorised access, use, or disclosure. This includes:
- Using secure servers
- Limiting access to personal information to authorised personnel only
- Regularly reviewing and testing our security practices
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legislation. We will notify you of any material changes via our website www.srsl.org.nz.
9. Complaints
If you believe that we have not properly managed your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner in New Zealand.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
🌐 www.srsl.org.nz
📬 Search and Rescue Services Ltd.
P.O. Box 1870
Taupo, 3351
📧 Email: feedback@srsl.org.nz
